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Frequently asked questions (FAQ)
◆ 1. What is iMartPick?
⫸ MirtPicki is an online store that offers high-quality and trending products at affordable prices. We focus on bringing innovative, useful, and stylish items right to your doorstep.
◆ 2. How can I place an order?
⫸ Simply browse our products, add the items you like to your cart, and proceed to checkout. You can pay securely using your preferred payment method.
◆ 3. How long does delivery take?
⫸ Orders are usually processed within 1–2 business days and delivered in 3–7 business days, depending on your location.
◆ 4. Do you deliver worldwide?
⫸ Currently, we deliver mainly within GCC countries (UAE, KSA). For other regions, please contact our support team for more details.
◆ 5. How can I track my order?
⫸ Once your order is shipped, you’ll receive an email or WhatsApp message with your tracking number and a link to track it online.
◆ 6. What if I receive a damaged or wrong item?
⫸ No worries! If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with a photo or video proof, and we’ll arrange a replacement or refund.
◆ 7. Can I cancel or change my order?
⫸ You can cancel or modify your order within 12 hours after placing it. Once it’s shipped, we can’t make changes.
◆ 8. What payment methods do you accept?
⫸ We accept Cash on Delivery (COD)
◆ 9. Do you offer refunds?
⫸ Yes! If you’re not satisfied with your purchase, you can request a refund within 7 days of receiving your order (terms apply)
◆ 10. How can I contact MirtPicki support?
⫸ You can reach us through:
- Email: support@mirtpicki.com
- WhatsApp: +966564384758
- Contact form: available on our website
